Apple ipod

My iPod classic shows me a picture of an iPod with a sad face and I can not work?

I do not know what is wrong it shows me a picture of an iPod sad and said to go to apple.com / support / ipod and it dosent help me either

Try pressing the Menu button and the middle circle button for time it takes a while to work that Glad cuz its likely that the battery is dead and he froze that's what heppend for me and if Apple does not work call 1-800-MY-APPLE

How to fix a sad face iPod (THIS REALLY WORKS)